Shipping Policy

Thank you for shopping at Sunshine Grocery Store. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Shipping Options

We offer the following shipping options:

  • Standard Delivery: Our standard delivery option typically delivers within 3-5 business days.
  • Express Delivery: Our express delivery option delivers within 1-2 business days.
  • Local Pickup: You can choose to pick up your order at our store location during business hours.

2. Shipping Rates

Shipping rates are calculated based on the following factors:

  • Shipping Method: The shipping rate varies depending on the shipping method you choose (Standard, Express).
  • Weight and Dimensions: The weight and dimensions of the items in your order.
  • Shipping Destination: The delivery address.

The shipping cost will be displayed at checkout before you complete your order.

3. Delivery Areas

We currently ship to addresses within [List of Delivery Areas]. Please note that some areas may have limited delivery options or longer delivery times.

4. Order Processing Time

Orders are typically processed within 1-2 business days. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been processed and is ready for shipment or pickup.

5. Delivery Time

Delivery time depends on the shipping method you choose and the delivery destination. Please refer to the estimated delivery times provided at checkout. Note that delivery times are estimates and are not guaranteed.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery on the carrier’s website.

7. Delivery Issues

If you experience any issues with your delivery, such as:

  • Delayed Delivery: If your order is delayed, please contact the carrier directly using the tracking number provided. If you are unable to resolve the issue, please contact our customer support team at [Your Contact Information].
  • Damaged Items: If you receive damaged items, please contact our customer support team at [Your Contact Information] within 48 hours of delivery. Provide your order number, a description of the damage, and photos of the damaged items and packaging.
  • Lost or Stolen Packages: If your package is lost or stolen, please contact the carrier to file a claim. We will assist you in the claims process and work with you to resolve the issue.

8. Local Pickup

If you choose local pickup, you will receive a notification when your order is ready for pickup. Please bring a valid photo ID and your order confirmation to pick up your order at our store location during business hours.

9. Shipping Restrictions

Some items may be subject to shipping restrictions due to their nature (e.g., hazardous materials, alcohol). These restrictions will be noted on the product page.

10. Changes to this Policy

We reserve the right to modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

11. Contact Information

If you have any questions about our shipping policy, please contact us at [Your Contact Information].